Privacy Policy

Last updated: 1 April 2025

1. What Information Do We Collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:

• Names, phone numbers, email addresses, mailing addresses
• Job titles, usernames, passwords, contact preferences
• Contact or authentication data, billing addresses
• Debit/credit card numbers (handled by GoCardless and Stripe)

Sensitive Information. We do not process sensitive information.

Payment Data. Payment data is handled and stored by GoCardless and Stripe.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

• To facilitate account creation and authentication
• To deliver and facilitate delivery of services to you
• To respond to user enquiries and offer support
• To send administrative information to you
• To fulfil and manage your orders
• To enable user-to-user communications
• To save or protect an individual's vital interest

3. What Legal Bases Do We Rely On?

In short: We only process your personal information when we have a valid legal reason to do so under UK GDPR.

• Consent — where you have given us permission for a specific purpose
• Performance of a Contract — where processing is necessary to fulfil our contractual obligations
• Legal Obligations — where processing is necessary for compliance with our legal obligations
• Vital Interests — where processing is necessary to protect your vital interests or those of a third party

4. When and With Whom Do We Share Your Personal Information?

In short: We may share information in specific situations with the following categories of third parties.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information. Categories include: cloud computing, communication and collaboration tools, AI platforms, data analytics, payment processors, finance and accounting tools, website hosting providers, and government entities.

We may also share information in connection with business transfers, use of Google Maps Platform APIs, with affiliates, or with business partners.

5. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions. We also permit third parties to use tracking technologies for analytics and advertising purposes. Specific information about how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout.

6. Do We Offer AI-Based Products?

In short: We offer products, features, or tools powered by artificial intelligence.

We provide AI Products through third-party service providers including OpenAI. Your input, output, and personal information may be shared with these providers. Our AI Products are designed for: text analysis, AI automation, AI bots, document generation, AI research, AI search, and AI applications. All personal information processed using our AI Products is handled in line with this Privacy Notice.

7. How Long Do We Keep Your Information?

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this notice. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or securely store it and isolate it from further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk — you should only access the Services within a secure environment.

9. Do We Collect Information From Minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If you become aware of any data we may have collected from children under 18, please contact us at gdpr@netix.digital.

10. What Are Your Privacy Rights?

In short: In the UK and EEA, you have rights that allow you greater access to and control over your personal information.

Under UK GDPR you have the right to: request access to and obtain a copy of your personal information; request rectification or erasure; restrict the processing of your personal information; data portability; and not to be subject to automated decision-making.

If you are located in the UK and believe we are unlawfully processing your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Withdrawing consent: You can withdraw your consent at any time by contacting us using the details in section 13.

Opting out of marketing: You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ('DNT') feature. No uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this notice.

12. Do We Make Updates to This Notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top. If we make material changes, we may notify you by posting a prominent notice or sending you a notification directly. We encourage you to review this notice frequently.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, please contact us:

14. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or request deletion. To make a request, please contact us at gdpr@netix.digital.